Refund policy

Return Window
We accept returns within 30 days of delivery.

Eligibility
To be eligible for a return, items must be:

  • Unworn, unwashed, and unaltered
  • In original packaging
  • With all tags attached
  • Accompanied by proof of purchase

    Items returned without prior authorization will not be accepted.

    How to Start a Return
    Email info@sasamilano.com with your order number.
    Once approved, you’ll receive a prepaid return label and instructions.

    Return Address
    717 Avenue U
    Brooklyn, NY 11223

    Exchanges
    For a different size or color, please return the original item and place a new order once your return is approved.

    Damaged or Incorrect Items
    If your order arrives damaged or incorrect, contact us immediately so we can make it right. 

    Non‑Returnable Items

    • Sale items
    • Gift cards

    EU Customers
    Orders shipped to the European Union include a 14‑day cooling‑off period.

    Refunds
    Once your return is received and approved, refunds are issued to your original payment method within 10 business days.
    If 15 business days have passed since approval, contact us at info@sasamilano.com.Â